We often get asked…

La Cité de l’ÉnergieWe often get asked…

  • How long does a visit last?

    The length of a visit can vary from one person to another. The approximate duration of a complete visit is 4 to 4 ½ hours (including the Science center and the hydroelectric sector). The approximate duration of a partial visit lasts 2 to 2 ½ hours (Science center OR hydroelectric sector).

  • What is included in the various tour packages?

    The Cité de l’énergie visit includes the Science Center (Planet Energy exhibition, multimedia, the observation tower and the Prime Minister Jean Chrétien Museum, Canada in the World). The hydroelectric sector (N.A.C. Power Plant and Shawinigan 2) is also included in the visit.

    It is possible to only visit the Science Center ((Planet Energy exhibit, multimedia, the Hydro-Québec observation tower and the Prime Minister Jean Chrétien Museum, Canada in the World) or the hydroelectric sector (N.A.C. Power Plant and Shawinigan 2). The visit to the hydroelectric sector is free, thanks to Hydro-Québec.

  • What are the opening hours?

    Open every day from 10 a.m. to 5 p.m. in season, from June 10 to September 24, 2023.

    Upon reservation for groups of 20 or more during the year.

    The administrative offices are open Monday to Friday from 9 a.m. to 5 p.m.

  • Are there any food courts on site?

    Yes, Cité de l’énergie offers a snack bar service, with the possibility of a vegetarian menu. You can also bring your own lunch and enjoy our many indoor and outdoor dining areas.

  • Are the premises adapted for people with reduced mobility?

    Yes, our facilities allow people with reduced mobility to fully enjoy our exhibitions. The only exception is the city tour.

  • Are there any rest areas?

    Yes, we have rest areas in several locations both inside and outside.

  • Do you offer room rentals?

    Yes, we offer room rentals at the Cité de l’énergie and at Espace Shawinigan. For more information contact Josianne Gravel at administration@citedelenergie.com by phone at 819 536-8516. Go to www.espaceshawinigan.com to see our rooms.

  • Is parking free?

    Yes, we offer free parking.

  • Is there a charging station for electric vehicles ?

    Yes and this service is offered free of charge for our visitors.

  • Why do I need to provide identification during my visit to the Shawinigan-2 power plant?

    Since the Shawinigan-2 power station is still in operation, visitors must comply with Hydro-Québec regulations, including the requirement to provide valid identification to access the facilities. This security measure is in effect at all Hydro-Québec facilities.

  • Are the exhibits suitable for children?

    Yes, our guides are happy to adapt to your needs during your visit and accompany you throughout the exhibition. Small benches are available on request for children so that they can fully enjoy the various interactive stations.

  • Is this a guided tour?

    Yes and no. Our guides will accompany you throughout your visit at your own pace.

  • Do tickets for the Cité de l’énergie tours have an expiration date?

    No, you can visit over several days or even years if you run out of time as long as you keep your tickets.

  • Are the tickets for the outdoor shows still valid if I can’t show up on the performance date indicated on my ticket?

    No, tickets for the night shows are valid for one performance only. They are non-exchangeable and non-refundable.

  • Does the outdoor shows still take place in case of bad weather?

    The show takes place rain or shine. Our amphitheater is covered and heated if needed.

  • What time should I show up for the outdoor shows?

    You must arrive 30 to 45 minutes before the start of the show. Be sure to check your tickets for the time of the performance.

  • Are there restrooms on the show set?

    No, there are none on the show set, and it is not possible to go out during the show. Spectators must go before the beginning of the show.

  • Are wheelchairs available?

    Yes, we offer wheelchair rentals with proof of identity.